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1. Who We Are

Crescent Relief (London) is a registered charity in England and Wales (Charity Number: 1087724).

For data protection purposes, Crescent Relief (London) is the Data Controller.

2. What This Notice Covers

This notice applies if you donate to, support, volunteer for, campaign with, or otherwise engage with Crescent Relief (London). Separate notices apply to staff and job applicants.

3. Why We Use Your Personal Data

• Process donations and Gift Aid claims
• Manage donor accounts and supporter records
• Operate the donor dashboard and supporter services
• Communicate about our work, campaigns, and appeals
• Meet legal, regulatory, and safeguarding obligations
• Prevent fraud and ensure platform security

4. Lawful Bases for Processing

• Consent – marketing and optional communications
• Legitimate interests – supporter engagement and fundraising
• Legal obligation – including Gift Aid reporting to HMRC
• Contract – processing donations and account access

5. Age and Consent

Donations to Crescent Relief (London) may be made by individuals of any age.

Where an individual is under the age of 18, we rely on appropriate consent for the collection and storage of personal data in accordance with UK GDPR. Personal data associated with donor accounts, ongoing communications, or supporter records is processed only where the individual is 18 years or over, or where valid consent has been provided by a parent or legal guardian.

We do not knowingly store personal data relating to children without appropriate consent, and we take additional care to protect the rights and privacy of young people.

6. Marketing Communications

We will only contact you for marketing purposes where permitted by law. You can opt out at any time using the unsubscribe links or by contacting us directly.

7. What Data We Collect

• Contact details (name, address, email, phone number)
• Donation history and Gift Aid status
• Account login details for the donor dashboard
• Communication preferences
• Technical data (IP address, cookies, device information)

8. Payment Information

We do not store your card or bank payment details. All payments are processed securely by trusted third-party payment providers such as Stripe or PayPal, who comply with PCI-DSS standards.

9. How We Share Your Data

We do not sell or rent your personal data. We may share data with trusted service providers acting on our instructions, or where required by law.

10. How Long We Keep Your Data

• Donation and Gift Aid records: minimum 7 years
• Donor account data: while your account remains active
• Suppression records: to ensure opt-outs are respected

11. Your Rights and Donor Dashboard

Under UK GDPR, you have the right to access, correct, or delete your personal data, withdraw consent, and object to certain processing.

Registered donors may log in to the Donor Dashboard to:

• View donation history
• Update personal details
• Manage communication preferences
• Download donation records where available

12. Cookies

We use cookies to ensure website functionality and analyse usage. See our Cookie Policy for details.

13. Complaints

14. Changes to This Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website.